Terms and Conditions
These terms and conditions apply to all purchases made through the website of Mason & Chloe Vancouver, located at, and can be contacted via info@masonchloevancouver.com
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to accurately describe and provide up-to-date information about our products. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed once full payment is received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Shipping
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Processing time: 1-3 business days
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Shipping time: 3-7 business days (depending on location)
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Shipping is carried out directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate return policy for all terms related to returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always verify the provided shipping address carefully.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Mason & Chloe Vancouver and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@masonchloevancouver.com. We aim to respond within 5 business days.
9. Governing Law
These terms and conditions are governed by the laws of Canada.