Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. This document provides all the information about our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs fees may apply depending on the delivery country.

Shipping Costs

Shipping costs are shown at checkout. These depend on the weight, destination, and selected shipping method.

Responsibility for Shipping

• If tracking information indicates that the package has been delivered, the responsibility lies with the customer.

• Carefully check your address; any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, please contact us at info@masonchloevancouver.